Good support but might still need some guidance later
From my experience with WFHI support and communication, I’d say there’s a good balance of helpfulness and occasional waiting. The telephonic assistance was generally responsive, clarifying the more confusing parts of onboarding and software use, but sometimes I found myself waiting longer than I hoped, especially when trying to resolve issues related to the dialer or database features. The payment and invoicing processes were explained well and didn’t cause much pain, which was a relief. However, because some updates arrived automatically without much notification, I needed extra support at times to understand what changed. While support has been valuable, I suspect in the future I might still need a bit of help now and then as the software evolves. Overall, their communication is good, with more positives than frustrations, but I wouldn’t say it’s perfect or that help is entirely unnecessary going forward. It’s a practical balance that works well for me so far.