Good support but lacking some self-help features
Having used other remote workflow tools before, I noticed WFHI's support was more directly accessible but lacked certain self-help features I found elsewhere. The telephonic assistance was efficient when I had questions and helped me troubleshoot issues reasonably quickly. However, the online knowledge base seemed less comprehensive than the others, requiring me to call support more frequently. Automatic updates worked smoothly without disrupting my tasks, which is a plus compared to previous software that sometimes had buggy updates. The calling dialer interface is more intuitive here, which made handling calls easier than before. On the flip side, I missed some advanced reporting features that could have helped me analyze my workflow better. The invoicing system was clearer though, making payments easier to track, but the sign-up process took a bit longer due to verification steps. Overall, while the support channels and communication are good and mostly reliable, I would like to see more detailed online resources added so I can solve smaller issues independently without needing phone help.