Good support but lacked real-time chat
I've used WFHI's support a few times now, and I must say it's a big improvement over what I had before. Their telephonic assistance is clear and effective, and they guided me well through the dialer setup and database integration. Still, one thing was missing: I really wished they offered real-time chat support for quick questions during work hours. Waiting on calls felt a bit slow when I just needed a fast answer on minor issues. The automatic updates worked smoothly without disruption, which was a relief compared to my earlier experience with another tool. Overall, the communication was polished, and the support team was patient with onboarding questions. However, that chat option could have shaved off some frustration and downtime. I'll definitely keep using WFHI software because it functions reliably, but I'd hope their communication channels expand to include quicker response options soon.