Good support but lacked proactivity I expected
The telephonic support generally matched what I was expecting in terms of politeness and response times. Whenever I reached out for help with the calling tools or the database feature, they were knowledgeable and answered my questions accurately. The onboarding assistance was also consistent with what the training modules indicated would be available. However, one thing I found missing was a bit more proactivity in following up after calls or check-ins. I expected reminders or tips via email or messages to help improve my use of the software, but that didn’t really happen. The invoice and payment process were clear, and automatic updates occurred on schedule, but support felt more reactive than proactive. That said, the communication when I did ask was straightforward and prompt, so it overall met my needs. I just think the experience could be richer with better outreach and guidance between formal contacts. Still, I’m satisfied that the support team could handle problems effectively when required, even if it wasn’t as comprehensive as I had hoped.