Good support but lacked proactive follow-up
During the first week of using the WFHI software, I encountered some irregularities with the dialer tool not connecting smoothly to certain contacts. I reached out to telephonic support and found them generally helpful, as they understood the issue and provided step-by-step troubleshooting instructions clearly. However, after their initial assistance, I noticed the follow-up was largely absent; I had to call back myself to confirm whether the problem had been resolved after an automatic update was deployed. The training materials and onboarding flow had prepared me well for basic navigation, but this situation revealed a small gap in ongoing customer communication. The database feature itself functioned as expected, storing and filtering contacts efficiently. Payment and invoicing were straightforward to manage through their portal, which was a relief compared to other platforms I’ve tried. Overall, I felt confident in the capabilities of the software and appreciated the thoroughness of explanations given during support calls. Still, a more proactive check-in after issues arose would have made the experience smoother. This minor gap aside, WFHI’s tools integrate nicely into my remote workflow and the automatic updates ensure continuous improvement without manual intervention on my part.