Good support but issues with problem handling
The sales and pre-purchase experience was a combination of highs and lows for me. On the positive side, the invoicing and payment system worked efficiently and without hassle, which I appreciated. However, when issues cropped up during setup and usage, the way they were handled was quite frustrating. Support responses were sometimes slow or did not fix the root cause, leaving me stuck on certain features. The calling tools and dialer functioned fine but I encountered bugs that persisted longer than I expected. Training also could have been better structured to minimize such challenges. So while some aspects like payment were straightforward, the handling of problems left much to be desired and made me question the overall reliability of the process.