Good support but I still had to figure a lot myself
I found the support from WFHI to be quite helpful overall, but I also had to spend a fair amount of time figuring out some things on my own. For example, when I called in for help with the dialer setup, the guidance was clear and the person on the phone was friendly and patient. That part was definitely a positive experience. On the other hand, some features like managing the database and understanding how automatic updates might affect my workflow were not fully explained at first, so I had to experiment or re-watch training sessions to piece it together. This mix meant support was more helpful in solving direct problems rather than guiding the whole setup end to end. It’s a good balance if you like some independence but want backup when stuck. My takeaway is that support is there and responsive, but it’s not fully hands-on, so you need to be ready to learn and work through things yourself at times.