Good support but I had to figure a lot myself
Reflecting back, I remember finding the training quite mixed in terms of how much effort was needed on my part. The onboarding process included some good materials, and the basics of the software were covered well. However, I soon realized that many practical aspects, especially around how the dialer and database features could be integrated into my specific workflow, were left for me to discover on my own. The training did not fully address several real-world scenarios I encountered, meaning I needed to experiment and troubleshoot by myself. On the other hand, when I reached out for support, the communication was fairly clear and helpful, albeit sometimes a bit slow to respond. This balance of useful resources and self-directed learning shaped my experience; I appreciated having the support as a fallback but wished it had been more proactive. The invoicing and payment process was straightforward, and automatic updates helped keep things running without my constant intervention. Overall, I can say the service had useful strengths, but also left significant parts for personal figuring out, which might suit some but not all users.