Good support, but had to figure some things myself
When I first started using WFHI's software and training, I found the support channels quite helpful, especially the telephonic assistance which was generally responsive. However, I did end up spending a fair bit of time figuring out certain parts of the workflow on my own, like setting up the calling tools and integrating the database with my existing processes. The automatic updates were convenient and did smooth out some rough spots without me having to reach out. I appreciated the patience of the support team when I did call, though sometimes their guidance felt a bit scripted rather than personalized. So while I feel the overall communication and help offered was solid, I wish there had been more proactive onboarding help or interactive walkthroughs to reduce the learning curve. The sign-up and payment steps were straightforward enough, making the initial setup less stressful. All in all, the support was good but self-navigation was still necessary in parts, that’s why I rate it four stars.