Good support but final outcome left some issues unresolved
I found the support team for WFHI reasonably responsive during the sales and pre-purchase phase. When I had questions about features and the software’s compatibility with my work hours, they generally replied within a couple of days. The communication was clear and professional, which helped me understand the offering better. However, despite the responsiveness, the solution did not fully meet my expectations once I started using it. Certain features, particularly the dialer and database integration, behaved inconsistently with my workflow. The automatic updates sometimes caused minor glitches, which required reaching out for help again. The support team was willing to assist but the fixes were not always permanent. On the positive side, the invoicing and payment process was smooth and transparent. Ultimately, while the interaction with people was good and communications prompt, the software’s performance was mixed resulting in me needing to seek alternative tools for full needs. So the outcome was less satisfactory even with decent support reliability.