Good support but expected clearer guidance
The support team was generally friendly and responsive when I reached out, which I appreciated. However, I found that for many issues, especially when dealing with billing questions or software setup, I ended up figuring quite a bit out by myself. The documentation helped, but sometimes seemed incomplete or out-of-date, meaning I had to experiment or call support multiple times to clarify things. On the plus side, once I got used to the software workflow, I felt more confident and experienced fewer issues. The calling tools and database integrated well with my daily routine after that initial learning curve. What I felt was missing was a more proactive guidance or a structured checklist that could have prevented the back-and-forth. Overall, the support was there but not quite as comprehensive as I expected.