Good support but expect some waiting and repetition
I had certain expectations from the telephonic support and communication with WFHI that were mostly met, but not without a few drawbacks. The support staff was generally polite and willing to assist, which I appreciated. However, I expected quicker responses, especially when dealing with the database feature and technical questions during onboarding. At times, I had to explain my issue multiple times due to repetition, which was frustrating. There were also moments when I waited longer than I anticipated to get connected to someone who could resolve my concerns. The invoicing and payment process was straightforward, and the automatic updates reduced the need for frequent calls. Still, given the setup's complexity, I had hoped for a more streamlined support experience without repeated explanations or protracted waiting. While the priority assistance was helpful when it came through, the inconsistent availability created some delays. Overall, the communication was adequate but fell short of the seamless service I was aiming for when I signed up. I hope the company improves on minimizing repetition and wait times, as this would greatly enhance the onboarding process and customer satisfaction in future interactions.