Good support but could’ve done with more guidance
The support service overall was decent, but I found I had to figure out quite a bit on my own, which that can be a bit taxing. They were reachable by phone and generally answered promptly, which I appreciated given how important quick communication is in remote workflows. However, some issues required me to dig through training materials or forums to resolve because the support team wasn’t always able to provide thorough explanations or detailed guidance right away. This wasn’t a major problem, but it did highlight that you should be somewhat comfortable navigating software and troubleshooting yourself to make the most of their offerings. The priority assistance was helpful when it worked, but sometimes felt a little limited in scope — more proactive help or clearer step-by-step instructions would have been a welcome addition. So, their communication balance was a bit off, between being responsive yet expecting you to self-serve on quite a few functional aspects. I think anyone more independent in software use might find that reasonable, but if you expect a comprehensive hand-holding approach, you could feel it was lacking at times.