Good support but could skip some repeats
When I reached out to WFHI’s telephonic support, I was pleasantly surprised by how friendly and patient the team was. Every time I called with questions during the software setup or while using the dialer and database features, they listened carefully and walked me through the process. There were moments, though, when I felt the same explanations were repeated across calls, which added a little to the overall waiting time. The notifications about automatic updates were prompt and clear, reducing uncertainty. Despite these occasional repetitions, waiting wasn’t long or frustrating enough to dampen my experience. What could improve is maybe a quicker way to reference past conversations or answers during calls so that clients don’t have to hear everything from scratch every time they call. Overall, the support felt supportive and accessible, even if I wish there were fewer repeated hand-holding moments.