4 out of 54 of 5Verified customerSupport and communication
Good support but could have been better during odd hours
After using the support for a while, I think the telephonic assistance was quite helpful in general, but it didn't always match the times I was actually working. Since my working hours extend into late evenings, I occasionally found it tricky to get immediate help when I needed quick answers. Their communication felt prompt and clear during standard hours, but a bit slower afterwards. It would have been ideal if the support aligned better with flexible schedules, perhaps with an option for priority chat or callbacks beyond the usual hours. That said, I appreciated their willingness to update the software regularly, which solved several issues without needing to call in. Overall, the support was solid but a tad limited for someone like me.