Good support but could better match my hours
The telephonic support was generally helpful and quick when I reached out, which made a difference especially during my busy workdays. However, I found the available support hours didn’t always align well with my actual working schedule, causing some inconvenience when I needed assistance after hours. It’s good that priority phone help exists, though I had to plan my calls carefully. Despite this, the communication was polite and effective, and I appreciated how knowledgeable the team sounded. The software itself managed updates automatically, so I didn’t need much help there, which balanced some of the challenges. Overall, I’m quite positive about the level of support received but would like to see more flexible hours to cater to the variety of schedules users may have. This adjustment could make the experience much smoother for those like me who often work late shifts or outside typical office times. Still, I recommend the software if you value responsive assistance during your normal workday.