Good support but could be slightly faster
The training and onboarding support was generally helpful and responsive throughout my use of WFHI software. Whenever I raised queries regarding setup or using the calling tools, the support team was quick to respond over the phone and clarifications came within a few hours generally. While the availability was good, at times the response wasn’t immediate which caused minor hiccups during busy periods especially with the dashboard and database features. Despite that, the team remained polite and assisted clearly, which helped me proceed without getting stuck. The training sessions were well-structured and quite informative, supporting a smooth adoption overall. I would rate the responsiveness as good but recommend a slightly quicker turnaround in critical support situations to improve the experience further.