Good support but confusing labels make it a challenge
You have a responsive support team, and I will acknowledge that they try to help quickly over the phone. The quality of assistance is generally good, but your labeling and wording within the software are misleading and confusing. Many times I called support just to clarify something that could have been avoided with clearer terms and more intuitive interface wording. There were cases when the dialer settings or database options were not explained clearly by the software itself, forcing me to ask again. You definitely have a good process for invoicing and automatic updates, which run smoothly and require little intervention, so on that side, things work fine. However, I feel usability could improve a lot if you revise how things are named and described internally. The contrast between support and software clarity stands out, with one being good and the other often causing extra effort for the user.