Good support but best for self-starters
I found the telephonic support to be generally helpful but not the kind of hands-on assistance that some users might need. From the outset, it was clear that much of the responsibility for working out how the software operates lies with the user. While the introductory training sessions covered the basics around the database features and the calling tools, after that, it’s mostly down to you. The dialer and automatic updates were straightforward enough to manage without outside help, but when I did have questions about invoicing or certain functionality during workflow transitions, I had to rely heavily on reviewing online material and experimenting on my own. Support answered my calls in reasonable time and offered useful pointers, though clearer labeling in the interface might reduce this need. So I’d say this suits those comfortable with technology and learning independently, but if you expect detailed, step-by-step guidance via support, you might find it less ideal. The sign-up and payment processes were smooth, which was a relief, but overall, the product requires some initiative to get the best from it.