good support but also repetitive waiting involved
I found the telephonic support generally helpful, they were polite and willing to guide me through my issues. But the downside was the repetition—sometimes I felt like I had to explain my problem repeatedly to different people which was annoying. Also, waiting times on the calls were more than I expected and occasionally disruptive during my work hours. That said, once connected, the assistance was quite clear and resolved my doubts well. So on one hand, the support quality was definitely strong, but on the other hand, the waiting and needing to repeat info pulled my overall impression down a bit. It felt like efficiency could be improved in managing recurring issues with fewer handoffs. Despite that, I appreciate how personable and patient the staff were and I wouldn’t hesitate to call again if needed.