Good support, but a small niggle left me slightly hesitant next time
I found the telephonic support generally helpful when I reached out with questions about the database feature and the dialer settings. The person on the line was patient and walked me through the adjustments carefully, which I appreciated because some of the technical terms were unfamiliar. On the positive side, their follow-up was prompt, and they made sure the issue was resolved. However, one thing that gave me a small reservation was a bit of miscommunication regarding the automatic updates; I wasn't initially aware of when the software would update itself and if it would affect my workflow. This caused a bit of unexpected downtime, which isn't a huge issue but something I’d prefer clarity on beforehand. Despite this, the invoicing and payment process was straightforward and the portal's layout made navigation easy. Would I contact support again if I needed help? Yes, but I would go in prepared with more specific questions to avoid any minor confusion and to better understand update schedules. Overall, the experience was a mix of helpful guidance but with room for improvement in communication around updates, which is why I'm not fully without hesitation next time.