Good support but a slight delay caused a hiccup
Before I started using WFHI’s service, I expected the support to be quick and straightforward, since they advertise priority assistance. Initially, when I had questions during the first days after sign-up, the telephonic support was very responsive and the explanations offered were clear. I liked how the support helped me with understanding the dialer features and the database setup. However, there was one moment when my issue required a follow-up because the call disconnected. The callback took longer than I expected, which threw me off a bit. Thankfully, once I got back on with them, the problem was resolved. So overall, the communication matched my expectations about helpfulness and clarity, but I wished the callback timing had been a bit quicker to avoid that disruption. Still, the staff was polite and informative throughout the process, and the priority assistance feels like a valuable bonus.