Good support but a bit repetitive sometimes
From the start, I appreciated how clear the telephonic support was when I first signed up and set up the basic workflows. The representative walked me through the onboarding steps meticulously, which was really helpful. However, by the time I tried resolving an issue with the dialer later in the week, I noticed some repetition during calls. I had to repeat the same problem twice because the agent couldn't find the earlier case notes right away. Also, the waiting time between connected calls was a bit longer than I expected, which slowed down workflow in the afternoon. On the plus side, the automatic updates kept the software stable and even added some useful features without disruption. Overall, the communication was friendly and supportive, but streamlining the response to avoid repeats and reducing hold times would enhance the experience further. Still, I found the overall assistance sufficiently prompt to rely on during a busy week of running multiple remote workflows, but a little polish could make it a first-rate support system.