Good support availability but had to figure out lot myself
Reflecting on the support and communication after using WFHI’s software for a few months, I can say that the telephonic support was generally helpful whenever I reached out. However, I found that I had to solve a good deal of issues on my own before calling for help, especially when it came to understanding changes after automatic updates to the software. The onboarding and training gave a solid base, but once in the workflow, there were new questions and unexpected behaviors with the dialer and database management. Support was patient and did clarify things, yet their availability was sometimes limited during busy periods. The quick assistance might not always be guaranteed even with priority assistance. On the plus side, the invoice and payment systems have been straightforward and transparent, which made that part less stressful. So while the support quality is decent and the communication mostly clear, users should be prepared to be somewhat self-reliant when it comes to troubleshooting and familiarizing themselves with the product updates as they come along.