Good support after initial hiccups, but still some issues
I’ve explained this before but in general, the telephonic support has been good after the first few tries. Initially, getting through was a bit slow and sometimes responses felt generic or like nobody quite understood my issue. Still, once I got past that, they started offering more precise help and the priority assistance was useful, especially when the database feature needed tweaking. On the downside, automatic updates would occasionally introduce changes that weren’t well explained, so I had to call back to clarify how new options worked, which was frustrating. Training covered most topics but didn’t always prepare me for these daily quirks that popped up while using the calling tools and dialer. The invoicing and payment process went pretty smoothly, and the sign-up was easy enough, though sometimes the initial onboarding felt like it could have been better structured. All things considered, I use this software regularly and continue because of the good support when I do reach out, but the bumps mean it’s not always perfect day to day.