Good support access but slow problem resolution
When I encountered issues using the software, especially during calls with the dialer tool, I appreciated how easy it was to reach the support team. The telephonic communication line was accessible, and staff answered promptly, which was reassuring. On the downside, once the problem was identified, the resolution process took longer than expected, and repeated follow-ups were needed before the issue was fully fixed. This drawn-out experience was frustrating but I can’t say the support was unhelpful entirely since they did attempt to guide me patiently throughout. Beyond support, some parts of the onboarding were decent — the training covered basics adequately, and invoicing proceeded smoothly in my case. However, these positives didn’t outweigh my concerns about the timeliness of fixing technical difficulties. The service seems to mix attentive communication with delays in solving problems, so the overall feeling is one of mild disappointment despite some clear efforts.