Good support access but lacked detailed guides
I found the telephonic support to be quite accessible and helpful when I reached out with questions about using the dialer and managing the database. It was relatively easy to get through and speak with someone knowledgeable, which I appreciated as it lowered frustration during my setup phase. However, I did notice that some of the resources I wanted to find—like detailed step-by-step guides or video walkthroughs for the more complex features—were missing or hard to locate in the training materials. This meant I had to rely heavily on phone support rather than being able to find answers on my own quickly. The software itself was solid and updates appeared seamless, but having more comprehensive documentation readily available would improve the experience. Payment and invoicing processes were clear enough and didn’t cause any issues. Overall, the support interaction was good but the lack of easy-to-find detailed guides was a drawback that could be addressed.