Good steps and some that felt out of order
The sales and pre-purchase process had a few moments that felt sensible and well-structured, but other times the sequence left me a bit puzzled. For instance, one particular moment was when I received an invoice before I had complete clarity on the full scope of software features, which was a bit premature in my opinion. Before that, the informational calls and material felt helpful and in logical order, giving me the sense of what to expect. After the invoice, I found myself looking for more detailed training than was initially available, which made me hesitant about committing fully right away. Overall, this mix of good guidance and slightly off-kilter steps led to a cautious impression. The sign-up and payment process itself was clear, so that part was less worrisome than the timing of certain communications.