Good starting but some steps needed tweaking
Looking back at the sign-up and sales process, I found the initial steps to be straightforward which helped me get a quick feel for the software's core. However, some parts of the onboarding seemed out of order, like training sessions being scheduled before I fully understood how the calling tools worked. This made it a bit confusing initially. On the positive side, invoicing was very clear and easy to manage once I got settled. The product updates also happened automatically without disrupting my workflow which was nice. All in all, the process had both strengths and areas where it could definitely be more streamlined and logical for users.