Good start but some ongoing efforts needed
Reflecting back, the sales and pre-purchase experience with WFHI was generally positive, especially at the start. The sign-up and invoicing processes were clear and efficient, which made the first steps easy. The training materials were quite good for the basics but I noticed I needed to revisit some parts later, so there’s definitely ongoing learning involved. While the initial setup of the calling tools and database was fairly straightforward, keeping everything updated smoothly has required regular attention, which wasn’t fully expected at the time of purchase. On the plus side, the support team has been readily available to provide help whenever I’ve needed it, which balances the continuing effort required from my side. Overall, I’d say that the system works well, though it demands some time and attention beyond the initial onboarding. So, the good news is the process starts off well and they provide assistance during the journey. The downside is that this isn’t a completely hands-off solution and you do have to keep at it to get the best out of the tools over time.