Starting with the billing and payments part of WFHI’s software was mostly fine; the sign-up process

Starting with the billing and payments part of WFHI’s software was mostly fine; the sign-up process

Starting with the billing and payments part of WFHI’s software was mostly fine; the sign-up process was pretty straightforward and I appreciated how the invoices came through promptly without any hassle. However, getting fully comfortable and going through the onboarding training took longer than I thought it would. There were moments when I felt stuck trying to understand certain features, especially the dialer setup and database integration, which delayed my actual use for a couple of days. Support was helpful to a point, and they responded when I called but it wasn’t immediate every time. In the end, I was able to get things running smoothly and appreciated the automatic updates that kept improving the software without any manual effort from me. So while the initial waiting and learning curve was a bit frustrating, the overall experience balanced out since the features once accessed were solid. It’s a trade-off where patience helped, but I would suggest smoother onboarding in the future to speed up that process. Still, comparing good invoicing and support responsiveness against the delay, I’d say it was worth the effort so far.