Good start but more readiness needed before rollout
Getting started with the WFHI telephonic support was generally effective but it took longer than I expected to be fully operational. The training and onboarding provided important foundations, but the delay in having consistent support readily available was a bit frustrating. While the support team answered calls and queries eventually, the initial period felt like a waiting game which slowed my pace. I think communication about potential wait times or expected delays could be better upfront to ease that transition. More proactive setup assistance or faster response might have improved my experience from the very beginning. However, once the system was up and running smoothly, I found the support quite helpful for ongoing questions. Overall good but with a notable lag that could be addressed in future updates.