Good start but missing some clearer labels
I liked the idea of having everything integrated through WFHI's software and training portal. The sign-up and payment process was generally straightforward, which was a relief. However, while using the dashboard, I felt some of the labels and instructions were a bit unclear or too technical. For example, the database and dialer setup sections could use simpler explanations or better naming so that users new to remote workflows don’t get confused. The calling tools work fine once set up, but figuring out the exact steps was sometimes frustrating. I also noticed there wasn’t much detail about how often automatic updates happen, which left me guessing about system changes. On the plus side, calling support was approachable, though I wish the online guides were slightly more user-friendly. All in all, the product has strong potential but would benefit from clearer wording and labels to make the start smoother and less intimidating.