Good start but missing a detailed user guide
From the start, I found the support helpful when it came to setting things up quickly. The telephonic support team answered my queries promptly, which mattered a lot since I was new to this kind of software. The onboarding sessions covered most of the essentials, especially how to use the calling tools and manage the database effectively. However, I noticed there wasn’t a comprehensive user guide that I could refer to later on my own time. That missing element made me feel somewhat reliant on live support whenever small issues cropped up, which slowed me down occasionally. Despite that, the automatic updates didn’t interrupt my workflow and in fact seemed to improve features steadily. I also liked that the payment and invoicing were straightforward from the beginning, with all the terms clearly laid out. It was reassuring to know exactly what to expect every month. So, while I am pleased with how fast I got up and running through direct support, I do think a detailed manual or resource would help greatly in making the experience fully independent. Still, I value the responsiveness and clarity I received, and I plan to keep using the software while hoping for that additional resource soon.