Good start, but missed a clear timeline
Thinking back to when I first got started with the onboarding and training, I can say it was overall a positive experience but it did take a bit longer than I expected to get fully comfortable with the software. The initial training sessions were thorough and easy to follow, which helped me set up the calling tools and understand the database features comfortably. However, there was a lack of a clear timeline in the onboarding process, which made pacing my learning a little uncertain. It felt like some steps could have been paced better or flagged as needing more time. The updates during this period were automatic and smooth, so they didn’t interrupt my flow, which I appreciated. Telephonic support was available and helpful when I did reach out, but I often hesitated to because the process wasn’t fully straightforward right after sign-up. Overall, while I am satisfied with the thoroughness of the training, a clearer roadmap would have helped me feel more confident about how long getting started would take.