Good start, but confusing steps spoiled it
I was hopeful at first since the sales process started really positively with clear information on software features and training options. The pre-purchase engagement was enthusiastic and I liked how they explained the calling tools and database capabilities. However, the order of steps after signing up did not make much sense to me. For instance, I was asked for payment details before getting the chance to fully understand or access the training and software dashboard, which felt premature. Then, the invoicing system came in with little explanation, making it hard to track what was due when. The automatic updates were not clearly communicated, so I wasn’t sure if they’d affect my workflows. While telephonic support was available, I found myself hanging on the line longer than expected to get answers about these procedural issues, which was frustrating. On a positive note, the sign-up itself was smooth and the billing interface was easy to navigate once everything was set. But the sequencing felt off and added unnecessary complexity to what should have been an inviting start to using the software. It’s like good ingredients but the recipe was not quite right.