Good software features but zero fit with my work hours
Starting with the positives, the software itself has a strong layout and the calling tools seem advanced, and the database feature is solid for managing contacts. The onboarding flow was pretty well structured and the training materials were accessible, which I appreciated. However, for someone like me who often works outside of regular office hours, the biggest issue was access. I found that many features, especially telephonic support, were not available or responsive at the times I needed them most, like late evenings or early mornings. This seriously hampered my ability to get quick help when encountering software access issues. The automatic updates sometimes blocked my access during those off-hours, causing extra delays. Signing up and paying were straightforward enough, but without good support when I was active, the ease didn't help much. Overall, while the software and tools seemed pretty good during regular hours, the mismatch with my actual work schedule meant I couldn’t rely on this system in the way I needed it. I was let down by the support availability but impressed with the software features themselves.