Good software features, but hours alignment was tricky
The software itself has some solid features and the access process was quite straightforward, which I appreciated. The dashboard and dialer tools function well, and I could see the potential efficiency benefits. However, the main issue for me was how the software fits with the hours I actually work. Since my schedule varies and includes some off-hours, I found that some of the automatic updates and support timings weren't quite in sync, causing occasional delays. The invoicing and payment processes were clear and simple, which I found helpful at least. The training was adequate but didn't fully address how to manage workflows outside typical office hours. I think the software is good if your hours are standard, but for my more flexible, irregular times, it wasn't perfectly tuned. Overall, there’s promise here, but some alignment issues that need addressing before it fits seamlessly into my routine.