Good software, but lacking proactive error correction
Initially, I expected that if something went wrong, the software would help me fix it quickly or at least warn me clearly. When there was a hiccup with the dialer not connecting properly one day, I was a bit surprised how manually I had to intervene. The support was responsive, but the system itself didn’t highlight the issue until I discovered it by chance. Compared to other platforms I’ve tested, this one could improve by anticipating problems or having a clearer alert system. However, once problems were identified, the tools and training made resolving them straightforward. The onboarding was smooth and the training covered most operational basics well. I do appreciate the automatic updates and database features which mostly worked well without disruption. So, while I expected more in terms of built-in safeguards for faults, I still found the overall service solid and worth continuing with, just with a small reservation for error management.