Good software access but support response not quite as fast as expected
I had expected the software access to be straightforward and quick based on initial descriptions. Thankfully, the actual software did deliver on that front; accessing the dashboard and tools was smooth, and the database feature fit well within my workflow. However, my experience with the support team was a bit mixed. I assumed telephonic support would be more immediate, but sometimes it took longer than I had expected to get a response to technical queries. This was slightly frustrating because quick resolution is crucial for me. That said, once support did respond, they were helpful and knowledgeable, which met my expectations. The payment and invoicing process worked fine, clear and without hiccups. Overall, the software itself is very usable but the support’s response speed leaves room for improvement, balancing out the positives and negatives in my experience.