Good signup flow but poor sales help overall

Good signup flow but poor sales help overall

The signup process itself was one of the few positives—it was direct enough not to waste time. But, speaking honestly, the pre-purchase support was frustrating and opaque. I reached out a couple of times for guidance and mostly got generic replies that barely addressed what I asked. If I need help again, I know I can’t count on much from sales or pre-purchase communication. The product might have potential, but trying to understand it without detailed explanations was a struggle, and the lack of patience on their side left me questioning whether I want to invest more time. The sales setup did little to convince me that the rest of the experience would be any better, so I’m hesitant to move forward at this point.