Good setup guidance but ongoing support timings could improve
I found the initial setup one-off parts pretty straightforward because the training sessions and onboarding flow explained how to use the software and calling tools clearly. The database feature integrated well with my existing workflow, and the automatic updates usually improved functionality without causing major disruptions. However, ongoing support was somewhat limited by scheduled times which made reaching telephonic help a bit inconvenient at times. Payment and invoicing worked as expected, with clear invoices reflecting service access periods. The balance between the easy initial setup and some delays during support hours was notable. Overall, I appreciated the clarity early on but hope for expanded assistance availability in future engagements.