Good setup but some steps felt out of order
I found the software quite powerful once I got through the steps, but the order made it a bit confusing. When I first signed up, the onboarding process started with the dialer setup, which made sense because I wanted to start calling quickly. However, before even getting fully comfortable with the dialer, I was already prompted to manage the database feature and import contacts. This felt slightly overwhelming since I wasn’t clear on the functionality or the organization of the database within WFHI itself. The automatic updates came through smoothly without disrupting any active work, which I appreciated. But, when I tried to explore the training modules, I felt they could have been introduced earlier or more integrated into the onboarding flow for better clarity. Support was helpful over the phone but sometimes required repeating myself to explain the exact problem. On the positive side, the invoicing and payments were straightforward and didn’t cause any hiccups. Overall, the software has great potential but I think reordering the onboarding steps to introduce features more gradually would improve the experience.