Good setup but ongoing training could cover more updates
The initial setup process was straightforward with clear steps for software installation and database configuration, which worked well for me. I appreciate how the sign-up and invoicing were automated, reducing manual overhead. However, while the one-off setup was thorough, I noticed the ongoing training didn't cover all the frequent software updates thoroughly. Some adjustments, especially related to the calling tools and dialer features, required independent figuring out or calls to support. This gap made continuous learning a bit inconsistent. On the positive side, the automatic updates run smoothly without my intervention, keeping the software current, but the training could do more to keep pace with these changes. Overall, the foundation is solid, but I would have preferred more detailed follow-up modules dealing with new functionalities as they roll out. That’s why I rate it a 4, not perfect but definitely beneficial.