good setup but ongoing support varies
I was thinking through how the setup with the software and the whole training went. Setting up initially seemed like a one-off deal, you know? Like you figure out how to import contacts into the database, get familiar with the dialer, and then you're done. But then I realized some parts keep needing attention, like updating my workflow preferences or tweaking the call scripts depending on new info or changes in our process. The telephonic support felt a bit inconsistent in timing though, sometimes they'd pick up quickly, sometimes it took longer, which I'm guessing reflects ongoing demand. The automatic updates happen behind the scenes mostly, so once you’re in, you don’t have to worry much, which is nice. Invoicing and the payment process were pretty straightforward and mostly one-time each billing cycle. I appreciate the balance between that initial learning effort and the continuing adjustments I have to make as I keep using the system. Overall, the setup has an upfront push, but the continual support and occasional changes mean you’re not done after onboarding. Just wish the phone support had a more predictable schedule but that's minor.