good service but missing some promptness
My experience with the sales and pre-purchase stage was somewhat mixed. On one hand, the team was friendly and kept in touch, which helped me feel supported throughout. However, there were moments where I felt that answers to some repeated questions took too long, or that I had to follow up a bit more than I expected. The process also involved waiting longer on some calls and the information sometimes felt a bit repetitive, which made parts of the experience less efficient. That said, the onboarding process had clear explanations when I did get through, and the sign-up and payment process was seamless which balanced things out. I think what was missing was a faster, more streamlined way to get answers without delays or repetition. Overall, the service was okay, but speeding up communication would improve the experience quite a bit.