Good service but missing some clarity on errors
The sales and sign-up process handled issues fairly well when things went wrong, although the communication could have been clearer. I found that while the invoicing was generally straightforward, there was a moment where the system didn’t update my payment status immediately, which left me a bit uncertain about the next step. When I reached out to support about the delay, their response was patient but a little slow, which is understandable but a bit frustrating after multiple attempts. I think what was really missing was an automatic alert or more transparent status messages on the dashboard to track payment progress better. Once resolved, the rest of the onboarding went smoothly, including using the dialer and database features. Overall the service was good but I would have appreciated smoother handling of payment glitches to avoid that initial worry. Next time, an upgrade in that area would make the process much more seamless.