Good sequence but sign-up process took longer than expected
I expected the sign-up and payment steps to be quite quick and straightforward, as many software systems usually are. However, with WFHI, while the steps themselves were well structured and logically laid out, the whole process did take a bit longer than I had anticipated. The invoicing was clear and detailed, which was a positive, but it slowed down my initial access to the software. Training and onboarding followed a sensible order, which made navigating the features easier once I got started. Overall, the process balanced out with good communication and clear instructions, but I would have preferred a slightly faster start. The good was definitely the detailed and supportive approach, and the downside was just the extra wait time in the sign-up phase. Still, the smoother subsequent experience made up for it.