Good self-navigation but some info needed
I was quite impressed with how much of the pre-purchase process I could figure out on my own, thanks to the clear layout of the website and product info. It felt straightforward to sign up and understand the invoicing setup. That said, I did hit a small snag when trying to figure out the extent of the software's database feature without direct guidance, which made me wish for a little more upfront explanation during sales. Once onboarded, the training and updates proved very helpful, reinforcing the key remote workflow steps. All in all, I appreciate the autonomy WFHI lets me have during sales, even if a few details could be clearer without prompting. The balance between self-service and support meets my needs well, so I feel good about continuing to explore the software with minimal friction.