Good sales pitches but poor response from the team
Honestly, I was expecting a smoother experience with WFHI before purchase, but it turned out differently. The sales team seemed interested initially, showcasing all the software features and how training works. However, when I had specific questions about the onboarding flow and database feature, the response slowed down a lot. Sometimes I waited days for a simple reply about how invoicing would be handled, and it felt like I wasn't a priority. The call support before buying was not very helpful either, with delays and unclear answers. It left me uncertain about what I was signing up for. The actual sign-up process was complicated because I didn't get clear instructions or support on what steps to take. Since the onboarding instructions varied each time, it made me frustrated. So while the first contact had good energy, the follow-up and communication definitely didn't meet my expectations, and it made me rethink my decision.